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We have used Lock and Key in Melksham for the past 6 years. We have rented, purchased and now sold a property with them. The service and support over the years has been outstanding. Nigel was very supportive with our house situation and has sold out property within a week of being on the market. It has been simple and stress free.
I can highly recommend Lock and Key for any property related needs, with the highly professional and caring team, you will not be disappointed. You are always updated and kept in the loop. Can't thank them enough, top job!
Grant Baxter, Scotland Road
Dear Nigel & Team,
Just a quick note to say thank you for making the whole sale & purchase process so easy for us. Your advice was invaluable and the team were excellent at keeping me informed of any feedback and viewing requests. I also really appreciated Mandy’s help with the viewings, she made both the viewers and ourselves feel relaxed and able to enjoy the interest in our property rather than worry about the process. I wouldn’t hesitate to recommend you to anyone.
Oliver & Lucy Gee, Speedwell Close, Melksham
Dear Julie & Colleagues
Thank you so much for the pleasant and efficient way you dealt with my house sale in Bowerhill. Contrary to what people say, I found it quite stress free. I am sure I will be very happy in my new flat once I get settled.
Best Wishes, Pat Lee, Fulmar Close.
Dear Nigel, I’ve know Amanda for many years through buying and selling. She has always been very helpful, and always giving her time for me, especially when it takes so long to go through solicitors. You never feel rushed with her and I had no hesitation contacting Lock & Key selling my property. I highly recommend Lock & Key to anyone selling their home.
Recently we helped a client when other agents were not prepared to go the extra mile. Here is an email from them highlighting the services provided by our excellent team here at Lock & Key in Melksham.
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I wanted to share my thoughts with you on the service I have received from Lock and Key so far:
"I decided to relocate from South East London and have been focusing my search on the Bradford on Avon. I am visually impaired and tried to use online property searches and estate agents to help me but I got very frustrated trying to find properties only to be told that it wasn't possible to send me information through the post, or help at all.
I was unable to find a suitable property in Bradford on Avon or Melksham areas so I decided to find a local estate agent who could assist me.
I contacted Lock and Key for assistance and have found the service that they have given me so far has been outstanding, they have gone that extra mile to help me to find a suitable property. I would like to highlight the following:
1. Being a local independent estate agent Lock and Key have been able to offer me an objective view especially around my needs as a visually impaired person who is a guide dog owner. They listened to my needs and made some very helpful suggestions.
2. They totally took on board the need to be located near to public transport and to be located close to parks where I can take my guide dog for a run.
3. Amanda from Lock and Key has, on two occasions, collected me from Melksham train station and taken the time to show me around to view properties and has given me that valuable local knowledge which has given me the opportunity to make an informed choice about the right property to buy.
4. I have felt totally supported by Lock and Key throughout the process of buying my chosen property and have been very impressed by their local knowledge and support. I believe that they will be supportive once I have completed the move to Melksham. I have not felt rushed or pressured whereas the online estate agents have bombarded me with emails which I have felt a bit overwhelmed by.
I hope that the above feedback is helpful, I really appreciate the help that I have received from Lock and Key especially from Amanda and yourself.
Alan Whetherly, London.