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about

 

In today’s hectic life, we know time is a precious commodity, it has a real value and so do our customers.

The Company

Meet the team

 

Lock and Key are Melksham’s leading independent estate agency and our offices opened in 2007.

Lock and Key was created by Nigel Fitzgerald out of a desire to improve the home buying experience. "I was disappointed with the corporate attitude and wanted to offer a more friendly, helpful and personal approach. I decided to go back to basics and put a lot of thought into what customers would personally want from an estate agent".

We know that all estate agents offer the same basic product. They sell houses.. The variables are essentially "how quickly?" and "what will it cost me?"

The public perception of estate agents is that, by and large, they do little to earn their commission. As such they are often seen as a "necessary evil" and rate poorly in popularity polls.

Typically we will only ever see you (our clients) on average once every seven years! However we hope that you will see us as more than just an agency, and somewhere that you feel welcome and can pop in any time for advice or to see what innovations we are working on.


At Lock and Key:

  • We pride ourselves in delivering high levels of customer service.
  • We understand how stressful and emotional moving can be.
  • We understand the need for proactiveness and communications at all levels.
  • We will call you when we say we will
  • We hope that by combining our business expertise with leading edge technologies we can deliver an unrivalled service.
  • By entrusting us to look after your property needs, your best interests and your property are in safe hands.

We hope that we can make a difference and aim to make the complete process run as smoothly as possible.

Anything else you want to know? Then call into any of our offices for a chat. Or click here to find out how Lock and Key can make selling your home as painless as possible.



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