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Recently we helped a client when other agents were not prepared to go the extra mile. Here is an email from them highlighting the services provided by our excellent team here at Lock & Key in Melksham.
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I wanted to share my thoughts with you on the service I have received from Lock and Key so far:
"I decided to relocate from South East London and have been focusing my search on the Bradford on Avon. I am visually impaired and tried to use online property searches and estate agents to help me but I got very frustrated trying to find properties only to be told that it wasn't possible to send me information through the post, or help at all.
I was unable to find a suitable property in Bradford on Avon or Melksham areas so I decided to find a local estate agent who could assist me.
I contacted Lock and Key for assistance and have found the service that they have given me so far has been outstanding, they have gone that extra mile to help me to find a suitable property. I would like to highlight the following:
1. Being a local independent estate agent Lock and Key have been able to offer me an objective view especially around my needs as a visually impaired person who is a guide dog owner. They listened to my needs and made some very helpful suggestions.
2. They totally took on board the need to be located near to public transport and to be located close to parks where I can take my guide dog for a run.
3. Amanda from Lock and Key has, on two occasions, collected me from Melksham train station and taken the time to show me around to view properties and has given me that valuable local knowledge which has given me the opportunity to make an informed choice about the right property to buy.
4. I have felt totally supported by Lock and Key throughout the process of buying my chosen property and have been very impressed by their local knowledge and support. I believe that they will be supportive once I have completed the move to Melksham. I have not felt rushed or pressured whereas the online estate agents have bombarded me with emails which I have felt a bit overwhelmed by.
I hope that the above feedback is helpful, I really appreciate the help that I have received from Lock and Key especially from Amanda and yourself.
Alan Whetherly, London.
To Everyone at Lock & Key
Thank you all for your help with getting us into our home. Your communication was vital throughout the process. We would highly recommend you to anyone considering moving in Melksham.
Dear Nigel & To all at Lock & Key, Thank your team for all the hard work in selling 120 The Street.
Please thank everyone who helped sell our property. You all worked really hard, and we are so pleased. Love Karen & Joan, Southbrook Road.
Dear Nigel just a quick note to say thanks for selling the house. I appreciated you and your teams efforts, and the communication was always spot on, keeping us informed every step of the way.
Have a good summer
Paul Castle, Westbury View, June 2017