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Hi Nigel, the team at Lock & Key have been great. Clear, no nonsense communications mixed with realism, sensitivity and a big dollop of good humour made getting our house to market a stress-free experience. Thank you! Deborah Gogarty, Snarlton Lane, August 2016
Nigel, thanks for a straight forward, stress-free house sale.
Lock and Key were excellent in every way. The property details were excellent and they achieved a quick sale for us. They provided a professional and friendly service and our house sale from start to finish was stress-free.
Natalie & Kevin Burke, Snarlton Lane, January 2014
My experience of dealing with Lock & Key has been a positive one overall. We contacted Nigel at Lock & Key when we decided to put our house up for sale in December. Nigel called round to discuss details and take photos of the property. The house details on the website looked impressive and I am sure contributed to the quick sale. We sold to the first people to view the property within days of the advert going live at close to the asking price. Overall everything has gone very smoothly and we have been very happy with Lock & Key's service.
Thanks Nigel & Staff. Chris Bevan, Belvedere Road, Jan 2014
We’re pleased we instructed Lock & Key with the sale of our home. The process was simple and stress-free. With the completion of the sale imminent, we’re looking forward to the excitement of a Summer of new horizons. Mr & Mrs Grossett, St Mary’s, Hilperton, June 2013
"After having severe communication difficulties with a local letting agent and being let down on a tenancy start date, I decided to take my business elsewhere and turned to other Melksham based letting agents to assist in finding a tenant. After speaking with Lock and Key on the phone, they were able to find me a tenant immediately (over the phone there and then!), and within 2 hours of my phone call, had taken the keys from my previous letting agent and were showing around a prospective tenant who subsquently took up the tenancy and moved in within a fortnight. During this short notice work, Lock and Key kept me fully informed of the whole process throughout (something my previous letting agent failed to do!) and provided me with a friendly and professional service throughout which was second to none.
I now have a property successfully tenanted, and can say with certainty that I have Melksham's premier letting agent looking after my affairs backed up with great communications, friendly staff and the comfortable knowledge that Lock and Key are the A Team!!
I am one happy customer!!!"
Hope this is not too long and "too gushy" as a testimonal, but I have only written this because its the truth, and credit where it is due!!
I am planning on selling my 3 properties in Weymouth over the next couple of years (when current tenants give me notice etc) and to buy some investment properties in the Melksham area - so guess where I will coming to, to assist me in finding tenants and looking after the properties!!
Warm Regards, Paul James, Melksham, March 2012
Just wanted to also say thank you for always being so efficient and prompt with anything that needs resolving it makes such a difference!
Kerri Gibson, Turners Court, Melksham, November 2014
The staff at Lock & Key were always available to explain what stage had been reached and what would happen next, which I found reassuring. During the whole process of selling my house it was dealt with efficiently, as you would expect, but the aspect I valued most was the personal approach. I never felt like a number. The staff showed me understanding and kindness which helped me throughout.
Janet Akerman, Mills Road, Melksham, January 2014
We would like to send a big thank you to everyone at Lock and Key as well as our landlord. Everyone has been very friendly and any problems we have had have been taken care of as quickly as possible. We are only moving because we need a bigger space and have found something at a very good rent. Lawrence Brill, Chestnut Mews, Melksham, April 2013
Please thank everyone who helped sell our property. You all worked really hard, and we are so pleased. Love Karen & Joan, Southbrook Road. Love Karen & Joan, Southbrook Road. June 2017
"My Grade II Listed cottage needs constant TLC… and I needed responsible tenants and effective property management, as I live abroad. It didn’t take me long to realise I’d made the right choice with Lock and Key, as the lettings department is a professional and caring team. From their thorough reports to their responsiveness and friendliness, they’re the best property manager team I’ve come across in Wiltshire and Somerset.
Thank you Faye, Alison and Tanya for all your good work! Ms Paola van Boon” Holt, August 2016
Over the moon with the customer service from Lock and Key. I cannot recommend them enough. If you want a good estate agent that actually cares, then go no further. Fab Team Bev Harris, Belvedere Road :-) November 2016
We found the service we received from Lock and Key to be faultless from the very first smile we received from Den when she was waiting for us (early!) outside the property we were viewing.
She was very informative whilst at the same time allowed us to look around on our own without being pushy. Everything was done well, on time and our move in day was hassle free.
When the time came to move out again everything was faultless and Den again went out of her way to ensure our deposit was released in full promptly.
Would highly recommend if you want a hassle free rental experience in Melksham.
Anna Ross, East Wing, Shurnhold, November 2013
Dear Nigel, Thank you so much for all your hard work and professionalism on our behalf. When things got a little bumpy you and your team were always there to smooth the sale through. We would not have got there without your knowledge and support as an agent. Roger & Vivien Morgan, Snarlton Lane, September 2013
We had a very positive experience of Lock & Key when we bought our house through them three years ago, so had no hesitation in seeking them out when we decided to sell. Julie and her colleagues were most helpful and sensitive to our needs throughout the process and importantly kept the viewings coming. Pleasant, friendly and efficient would sum it up and we are more than happy to recommend them to anyone looking to put their house on the market. Michael Auty,June 2015
Dear Lock and Key - We'd like to say a huge thank you for selling our property so quickly. The whole process was completed seamlessly from the time we decided to sell until moving into our new home - all in less than 7 weeks! We found the staff to be very professional and efficient and felt that they did their utmost to get the best outcome for us. We definitely recommend your agency to any potential sellers. Best Wishes, Andrea and Steve
. Andrea Scothern, Edith Marsh, April 2015